a. Performance will be managed using the Balanced Scorecard framework, which aligns business activities with the organization's vision and strategy (Kaplan & Norton, 1996). Managers will play a crucial role in setting clear goals, providing feedback, and managing performance. b. The change will be implemented using the ADKAR model, focusing on Awareness, Desire, Knowledge, Ability, and Reinforcement (Hiatt, 2006). High-level actions will include communication, training, and review processes. Explanation: a. The Balanced Scorecard is a strategic planning and management system that aligns business activities to the vision and strategy of the organization, improves internal and external communications, and monitors organization performance against strategic goals (Kaplan & Norton, 1996). Managers are key in this framework as they set goals, provide feedback, and manage performance. b. The ADKAR model is a change management tool that helps manage change at an individual level. It focuses on five key goals crucial for successful change: Awareness, Desire, Knowledge, Ability, and Reinforcement (Hiatt, 2006). High-level actions are broad steps the organization will take to implement the change, including communication strategies, training programs, and review processes. I need this part of explanation for presentation