Whether your job is to represent the interests of management or an organized group of employees, learn to listen and focus on achieving outcomes. In today's often-contentious environment you will stand out from the crowd if you are able to truly comprehend and respect others' viewpoints. Focusing on outcomes should not be confused with the adage that 'the end justifies the means.' Instead, it means bringing perspective even in the midst of conflict. Those who perfect these type of leadership skills are valuable to both labor and management regardless of job titles