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A quality consultant was asked to analyze he data from order errors at the Audubon Books, Inc., distribution centers as shown in he data below.

A quality consultant was asked to analyze he data from order errors at the Audubon Books, Inc., distribution centers as shown in he data below. Any order can have one or more errors such as wrong item, incorrect customer information, etc. The company assigns penalties based on he severity of the errors. A minor error, such as a wrong zip code, is rated as 1; a moderate error, such as wrong address, is rated as 3; and a critical error, such as missing items or delivery to the wrong customer, is rated as 5. The data shows the total number of penalties for the nubmer of orders shipped. a. Use appropriate control chart b. Explain the significance (interpretation).

Sample
Number of Unit
Sample Nonconformances Size
1 5 204
2 5 188
3 6 90
4 9 180
5 0 182
6 5 155
7 3 162
8 5 149
9 5 154
10 4 164
11 4 192
12 10 122
13 3 174
14 3 189
15 5 124
16 4 195
17 3 162
18 7 157
19 6 189
20 14 177
21 6 109
22 5 156
23 4 201
24 7 174
25 6 168

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