A real estate company wants to increase the diversity at its workplace. Aaron, the person responsible for managing human capital, performs research and chooses to follow Robert Livingston$$s five$-$step plan for developing diversity policies and for promoting equality and diversity. Using this plan, what does Aaron recommend the firm do first?

Create strategies for addressing the problem withing the organization.

Increase employee empathy for the problem in the organization.

Analyze the root causes of the problem.

Make all employees aware of the problem within the organization.