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A responsive call center operation would be characterized by: Long wait times for callers. All of the other. Capacity buffers resulting in some idle time
A responsive call center operation would be characterized by:
Long wait times for callers.
All of the other.
Capacity buffers resulting in some idle time for call center operators.
Call center operators who were on the phone with clients almost of the time.
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Working In Teams Moving From High Potential To High Performance
Authors: Brian A. Griffith ,Ethan B. Dunham
1st Edition
1452286302, 978-1452286303
