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A sales rep at a store is neiping a customer choose a computer. After a brief conversation, he offers her one that best meets her
A sales rep at a store is neiping a customer choose a computer. After a brief conversation, he offers her one that best meets her functionality and price needs, but she tells him she's had bad experiences with that brand's customer support
Which responses would be effective? Select all that apply.
Call over his supervisor to offer a second opinion on the computer he recommended
Reconfirm her needs and explain how this computer meets them
Immediately recommend a more expensive brand; acknowledge that it's above her price range, but at least she won't worry about its quality
Suggest she buy a lowcost service contract in case the computer has issues
Remind her that he's an expert and wouldn't recommend a bad option
Acknowiedge her past experience and ask what happened
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