(a) "Shan Tours" is a city centre travel agency that specialises in tours and vacations in Malaysia. The agencyregularly employs permanent 25 employees. During the springand summer, the agency employs an additional2025 temporary staff, mostly pensioners and students. The agency is considering purchasing the right to use the software system "Tripex, which supports the planning with flight and vacations site vacancies and price information. If purchased, the software will become the main working tool for the agency staff. i. Discuss the importance of the training usability and operational usability tests to be performed by the agency before it purchases "Tripex. [5 marks] ii. Suggest to "Shan Tours" management training usability and operational usability tests that they should apply on the program. [5 marks] (b) Assume you work for an organisation that develops database products for individuals and small businesses. This organisation is interested in quantifying its software development. Write a report suggesting appropriate metrics and suggest how these can be collected. (a) "Shan Tours" is a city centre travel agency that specialises in tours and vacations in Malaysia. The agencyregularly employs permanent 25 employees. During the springand summer, the agency employs an additional2025 temporary staff, mostly pensioners and students. The agency is considering purchasing the right to use the software system "Tripex, which supports the planning with flight and vacations site vacancies and price information. If purchased, the software will become the main working tool for the agency staff. i. Discuss the importance of the training usability and operational usability tests to be performed by the agency before it purchases "Tripex. [5 marks] ii. Suggest to "Shan Tours" management training usability and operational usability tests that they should apply on the program. [5 marks] (b) Assume you work for an organisation that develops database products for individuals and small businesses. This organisation is interested in quantifying its software development. Write a report suggesting appropriate metrics and suggest how these can be collected