a) Share an example of either positive or negative emotional contagion. Why is it important for a manager to understand the concept of emotional contagion? (3 marks) b) Have you been in a position where you have been asked to exert a high level of emotional labour?

• Describe the scenario. If not, imagine and describe a scenario where this may occur. (Use a different example from the one in the textbook and the ones I gave in class). (2 marks)
• Explain in what ways emotional labour is a good thing for an organization. In what ways can it be a bad thing? (2 marks)
• Explain the relevance of your scenario to cognitive dissonance. (1 mark)