A Smile airline is interested in measuring the evaluating on flight service from the passenger point view every quarter for the next three years.

a. Is a cross-sectional study or a longitudinal study most appropriate? Explain the theoretical knowledge and related it to this research.

b. What makes a good research title and develop Research Proposal Title for this research.

c. What makes good objectives and develop two objectives with hypothesis.

d. Explain the concept of Significance of Research and write four research significant.

e. Explain the theoretical concept of the scope, assumptions and limitations of the Study relate to this research.