-A supervisor or manager will observe staff during the working day and will notice the work being done really well, and the areas that can be improved upon. Customer feedback - Good customer feedback indicates a staff member is performing their tasks and job well while poor customer feedback indicates that tasks may need improvement. Discussion - By talking to and discussing workplace standards with staff members you can ask questions about their experience and build up a better picture of their skills and knowledge. Staff appraisals - Staff appraisals provide a great opportunity for managers to discuss and formally look at the skills and knowledge base of the staff member. Product standards - By inspecting the standards of products, you can get a better understanding of the skills of the person performing the task. For example, by inspecting the cleaned rooms of a housekeeper, you get a good idea of their skill base. By inspecting the food from a cook, you get a good idea of their skill base. Education and qualifications - By being aware of the previous training. education and qualifications of the staff member you can better understand the persons existing skill and knowledge base. Time with the business - How long has the person worked in the business? Are they new to the way you do things? Are they very experienced with the way you do things? Activity 1 What tasks would you be expected to provide coaching for in your current or planned job role?