A telecommunications firm hires a large number of customer service representatives for its call center. Angela Robinson, an applicant with a physical disability that limits the use of her arms and hands, applied for one of the customer service representative jobs. Angela met all of the basic qualifications for the job, but she requested that the employer provide her with a voice$-$activated technology application so she can perform her job without use of her arms and hands. The employer agreed to do this and she was hired. This is an example of a