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A telephone attendant receives 110 calls during the busy hour. Each call takes, on average, 2.1 minutes to process. a) What percentage of the attendant's

A telephone attendant receives 110 calls during the busy hour. Each call takes, on average, 2.1 minutes to process. a) What percentage of the attendant's time is devoted to answering calls?

b) How long must people wait, on average, before their call is processed?

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