A. What barriers are there to achieving shared meaning? Explain these barriers in terms of the interpersonal communication model.

B. List ten words that could easily be perceived differently. Choose words that create a semantic noise because of generational differences, occupational differences, cultural differences, or other kinds of differences.

C. Why is emotional intelligence so important in logistical business tasks?

D. What are the four domains of emotional intelligence? Describe three related communication competencies for each domain.

E. What do you think are the five best strategies for developing emotional intelligence?

F. Explain how optimism and pessimism affect self-management.