A year ago Niantha was promoted to project manager at FeedOurWorld.com, an online charity organization that facilitates the distribution of out-of-date food from supermarkets and restaurants to homeless shelters and food pantries. In an effort to boost productivity and keep the team engaged and relaxed, Niantha implemented a number of light-hearted strategies such as casual Fridays, Random Theme Mondays, and Pajama Wednesdays. Because there is little client contact at the office, she saw no reason for her team to dress formally, and she wanted them to feel as comfortable as possible in the workplace. To keep her team energized and goal-oriented, she created weekly challenge goals and friendly competition among team members by posting the total amount of food each person managed to reclaim that week. As a result of Niantha's efforts, the team's productivity skyrocketed in the first three months, with multiple members vying to win the week's "Biggest Community Helper" award. The team got along well and fraternized after hours, and Niantha's vice president applauded her department's improved output. In the past six months, however, productivity has been slipping, and Niantha is puzzled. Looking over her records, she sees that her two best employees, Reggie and Shay, have