ABC Logistics, a global logistics and supply chain company, recently initiated a project to improve operations and efficiencies throughout their organisation. Recognising the need for enhanced productivity, cost reduction, and customer satisfaction, ABC Logistics undertook various measures to streamline its processes and optimise resource utilisation. The company implemented advanced technology solutions, such as automated tracking systems and real-time analytics, to gain better visibility and control over its operations. They also conducted process reengineering exercises to eliminate bottlenecks and enhance workflow efficiency. Furthermore, ABC Logistics invested in employee training programs to equip its workforce with the necessary skills and knowledge to adapt to the industry's evolving demands. Case designed for the purpose of this assessment. Required: 1.1 Analyse the efforts made by ABC Logistics to improve operations and efficiencies within their organisation. Discuss the benefits that ABC Logistics can derive from these initiatives, considering cost reduction, enhanced productivity, customer satisfaction, and competitive advantage. (19 Marks) 1.2 What are the implications when employees feel disrespected, disregarded or overlooked in the workplace, which affects their performance, behaviour and attitude? (7 marks)