Abi, Ben, Celia, Dominic, and Eva have been assigned to complete a group project together. The group is in an online class, and each person lives in a different city. The group is given the task of creating a crisis management plan for an ice cream manufacturer, and they have been given access to a number of online tools that they are to use to collectively write the plan, including discussion boards, a wiki (a tool for collaborative writing, like Wikipedia), a file exchange, direct email, and so forth. The group has been working on their project for two weeks, and they have one more week to go. Four days before the assignment is due, Abi emails you, a peer tutor for the class, complaining that no one in her group has told her what she is supposed to do. She also argues that she hasn't had email access over the weekend, but that she told her group in advance and didn't get a response. She posted something to the file exchange, but she is concerned about its quality because she didn't receive much guidance. Later that morning, you check out the group's private discussion boards and other resources. You