Abstract article

IBM proved to the world that it was able to overcomeagrand challenge when,in2011, its speech-enabledWatsonsupercomputer summarily trounced several champions on the TV game show Jeopardy!Watson's victory demonstrated that computers could quickly processavast amount of natural language content withahigh degree of certainty. Not surprisingly,businessestook notice andinMay 2013, when IBM unveiled itsWatsonEngagement Advisor for customer interactions, five early adopters came on board. Among them were ANZ Banking Group and consumer research and ratings firm Nielsen. both of which signed on to explore how the IBMWatsonEngagement Advisor could help enhance service to their customers.Akey tool of theWatsonEngagement Advisor is AskWatson, which lets customers speak directly to the technology through instant message, text message, email, Web chat, oradedicated app on their mobile phones. IBM'sWatsonEngagement Advisor provides answers to questions that would otherwisehavebeen fielded byahuman operator.

According to the given abstract article, please answer all the following:

1) Summary of the article

2) Purpose of the article

3) Most important aspect

4) A concept in Upcoming Assignment i.e. question upcoming assignment ( What kinds of problems is Watson able to solve? How useful a tool is it for knowledge management and decision making? )

5) Finding and conclusion

6) References with Doi and URL