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According to the article The next normal arrives: Trends that will define 2 0 2 1 and beyond Question 2 7 Answer a . Online

According to the article The next normal arrives: Trends that will define 2021 and beyond
Question 27Answer
a.
Online shopping and ecommerce have slowed down considerably post COVID 19 pandemic.
b.
The shift to online shopping and ecommerce is real and will continue to increase post pandemic.

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