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According to the Kaplan and Norton's balanced scorecard, there are four perspectives. Following are four Objectives of a retail electronics company (ie. BestBuy). Questions 1-4)
According to the Kaplan and Norton's balanced scorecard, there are four perspectives. Following are four Objectives of a retail electronics company (ie. BestBuy). Questions 1-4) Identify which of the four perspectives matches the Objectives identified in the below balanced scorecard. Question 5) Identify an appropriate performance measurement that the company could use to track each of the objectives. Perspectives Objectives Attract repeat customers Employees are knowledgeable about our products. Performance Measurement Limited number of stock outs. Create shareholder value
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