ACME continues to complain to your sales team about late deliveries. As any good quality engineer, you have already begun to investigate potential causes of late deliveries. Your team has collected some significant data as shown in the table below.

Cause Code Frequency

ABC production delays A 20

Trucks not available for loading B 10

Truck breakdown in transit C 190

Employee absenteeism D 12

Low-skilled workers E 30

Loading forklift out of service F 110

Incorrect packaging material G 15

Questions

1. Choose an appropriate quality management problem-solving tools to identify the root cause of the late deliveries. You must show a visual solution and provide a description of the root cause of late deliveries.

2. Using the data provided, construct the most appropriate quality problem-solving tool to identify which variable(s) have the most influence on the ability of ABC to provide gears to ACME.