Acme Medical Center is implementing a new electronic health record (EHR), converting from a paper system. Dana is the nurse manager of the orthopedic department which clusters outpatient, inpatient, and rehab services via product line management. In preparing her implementation plan for the new EHR, Dana anticipates several different employee responses to the change:

1. Kevin RN and Nancy RN are very enthusiastic about the new EHR and are very comfortable using technology.

2. Bob RN always resists change and avoids going to training until the last minute. He can use technology effectively but usually employs workarounds instead.

3. Sherri RN sometimes mimics Bob's behavior but mostly goes with the flow. She has difficulty using technology and requires much support during transitions.

4. Dr. Phillips is the program director but plans to retire next year.

5. Dr. Wilson was a new physician to the program last year, but already admits more patients to the service than any other doctor. He also uses all the services of outpatient, inpatient, and rehab.

For each of the Boulet articles: Awareness - Desire - Knowledge - Capacity - Reinforcement, explain and discuss how Dana could use the theory you have chosen for your project to anticipate the transition to the new EHR. Dana wants to involve all staff and doctors in the project. What activities could Dana assign to each person?