Active listening questions:

1. Sheila seems to think that listening means waiting patiently for the other person to finish talking so she can continue with what she wants to say. Does Sheila understand what the textbook describes as "active listening"? What is "active listening" and how does it differ from listening?
2. My boss is fond of saying "Broadcasting is not communicating. Verify the others understand you.". How could you verify that others understand you?
3. Describe someone you know who is not an active listener.
4. Are you an active listener? How do you know?
5. Explain how being an active listener can be can make one a better leader.

Situational leadership questions:

6. Joan is the chief of the Centerville Fire Department. Which leadership skills are most important for Joan to be good at? Which are less important?

7. Frank is the manager of a cancer research lab. Which leadership skills are most important for Frank to be good at? Which are less important?

8. How do questions 5 and 6 relate to the leader/follower/situation model on which the textbook is built?