Activity 19-2 Comprehensive Performance Measurement

Review and analyze the comprehensive performance management reporting package for the CSERV- Enhanced Customer Service program. Assess the performance to date and status of the entire program both in financial terms and workday terms. Determine areas that would need further detailed analysis based on the performance measurement. 3.2.1.1.2 Credit Checking.

1. What has been the trend of performance against budget (in both financial and workday terms) since work started on this control account.

2. What has been the trend of performance again schedule since work started on this control account?

3. What is the approximate calendar schedule variance for this control account?

4. What is do you feel is a realistic EAC for this control account (in workdays)