Activity 8

Q2.Explain what would be the impact of not providing current and accurate destination information and advice to the customers

Q3,Identify four ways to establish the scope and depth of the information required by the customer.

Q4.Identify at least three ways travel consultants can value-add to a customer's travel needs.

2 Explain what would be the impact of not providing current and accurate destination information and advice to the 3 customers. (50 words] What happens if you provide aid, outdated, inaccurate informationibecause of the role it plays in enabling future technologies like the internet of Things and Artificial intelligence, business leaders consider data and analytic proficiency to be a top investment priority. Maintaining data quality, on the other hand, is a persistent issue for many firms. Data confidence is often low, especially when organizations have large amounts of legacy data or their data is stored in silos. The hurdles of enhancing data quality might be daunting. but the cost of faulty data is enormous it can lead to underreporting, reputational harm, missed opportunities, and high-risk decision making, among other things. The ramifications of faulty data Companies rely on reliable data to help with marketing, sales, and customer support, and erroneous data can detract from a positive customer experience. Companies will squander time chasing leads that do not exist if they have incorrect information on their clients. A .3. Upload a file (ma max) Trainer Comments HIDE/2021 01:24PM Unsatisfactory Identify four ways to establish the scope and depth of the information required by the customer. 1. Ask your customers for direct feedback. Customer feedback is one of the simplest ways to learn about your customers' likes, dislikes, and preferences. This strategy is regularly used by the world's largest organizations to understand customer wants. 2. Pay Attention to Your Competitors Pay attention to your competition because they can affect your customers' expectations and requirements. You're not simply competing with local businesses anymore, thanks to the rising usage of the internet to buy goods and services. Even companies from other nations can recognize, shape, and meet the wants of your customers. 3. Make a "Statement of Customer Needs" To provide an in-depth perspective of the consumer, a customer needs statement is used in customer service, marketing, and product development projects. 4. Consider how you'll incorporate customer needs into your operations. You have all of the information you require. it's now time to get down to business. Examine what you should do next, how you might improve, where you might need more resources, and whether there are any bottlenecks you should address first. J 3, Upload a file (ma max) Trainer Comments 261081202101:25PM Unsatisfactory dentify at least three ways travel consultants can value-add to a customer's travel needs. 1. Concentrate on one thing. Choose a travel niche in which you can and want to become an expert. Because everyone can perform basic travel agency functions like browsing the internet for activities and lodging, travel agents become helpful by providing packages that are more difficult for the average person to learn about, locate, and put together. Concentrate on a few destinations or trip types and become an expert on them. 2. incorporate a personal touch Make yourself available to clients. Any travel agency's work is a personal one, and most individuals arranging a vacation want to know that they can contact the agent if they have any questions or concerns. Having a smartphone allows you to keep track of calls and emails at any time and from anywhere. improving communication abilities, particularly writing skills, can help an agent provide a better customer experience. Responding quickly to new enquiries as well as communications from established clients instills confidence in the client that their demands will be met. 3. identify your target market and sell an experience Determine where there is a demand for travel agency services and concentrate your marketing efforts there. With the modern accessibility of the travel industry and the ability for tourists to book their own trips with the touch of a button over the internet, the added value of a travel agent is now more than ever in selling experiences. // .2. Upload a file (ms max) Trainer Comments 26i08!202101:25PM Unsatisfactory