advanced diploma of community sector management
ADMO1B Workplace Tasks CHC62015 Advanced Diploma of Community Sector Management Unit: CHCMGTO01 Develop, implement and review quality framework Student instructions This project is a work-based project and must be conducted in your workplace. You will need to refer to the relevant service delivery standards and frameworks that your organisation follows. You will also need to consider relevant legislation - ie. Discrimination, work health and safety, privacy, confidentiality and disclosure, access and equity, rights and responsibilities of clients and complaints. You must ensure that you demonstrate involvement and consultation with relevant stakeholders. (Meeting notes / minutes, emails) You will need to submit the completed quality framework service review that includes three (3) continuous improvements (QIP) for your service. 1. Provide evidence of the program details, the quality framework developed and how this has been implemented. 2. Based on the framework developed for the service or program chosen in question 1, identify whether the criteria has been Met, Partially Met, Not Met or N/A (not applicable) to your workplace. Ensure you mark the appropriate box for all criteria on the Assessment matrix form. Assessment Matrix Part Not Place a cross (X) in the appropriate box for all the criteria. Met Met N/A Met Rights and Responsibilities Person-Centred supports The provision of supports promotes, upholds and respects individual human rights, self-determination, values and beliefs, privacy, dignity, and decision-making. Communication about the provision of supports is employease outcomes, risk-related data, evidence of practice, and feedback from all stakeholders. Information Management The service provider ensures that the client's information is identifiable, accurately recorded, current, and confidential, stored, archived correctly, and disposed of in accordance with relevant policy/procedure. Feedback and Complaints Management The service provider responds to and investigates O complaints and uses feedback to improve outcomes. The client is provided with information on how to make a complaint, feedback, or how to access an external service, and their right to access advocates. There is a supportive environment for any person who provides feedback and/or makes complaints. Incident Management The service provider safeguards client's by having an incident management system ensuring that incidents are acknowledged, responded to, well managed and learned from. Human Resources The service provider identifies need and opportunities for staff to develop the necessary competencies to meet the changing service delivery requirements The skills and knowledge required of each position within a service provider are identified and documented together with the responsibilities, scope and limitations of each position. Continuity of support The client has access to timely and appropriate support without interruption throughout the period of their service agreement. Provision of supports employease 3. For one (1) criteria which has only been Part Met or Not Met, identify what the barriers are to the organisation meeting this criteria. Criteria Was the criteria Part Met or What are the barriers to this Not Met? criteria being met? 4. Outline (minimum of 2) recommendations for improvement of the criteria which you identified as only Part Met or Not Met. Criteria Barriers Recommendations
