After focusing for so long on total quality management, Mobley Industries found that while their product defects decreased by 18%, their product costs increased by 42%. What can they do to bring down their costs?

• A
• :
• Implement a balanced scorecard approach.
• B
• :
• Use activity-based costing.
• C
• :
• Implement an enterprise resource planning system.
• D
• :
• Focus on corporate social responsibility.