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After merging with Continental Airlines, United Airlines saw its on - time arrival rate drop dramatically, at one point having just 7 7 . 5

After merging with Continental Airlines, United Airlines saw its on-time arrival rate drop dramatically, at one point having just 77.5% on-time arrivals. On-time performance is constantly measured and discussed in the airline industryin fact, it is one of the industrys most important performance measures. After seeing the low on-time performance, United managers encouraged employees to change their behaviors, putting customer service first. Several months later, 85% of Uniteds flights were on time.
By 2012, the Department of Defense said that it was planning on decreasing the amount of time it spent hiring external civilians, reducing that time to 80 days.
The Federal Highway Infrastructure Program is devoted to safety and determines its success by looking at the number of fatalities per 100 million vehiclemiles of travel.

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