After the interview, describe the process of the change by answering the following questions that are related to how they managed the process: How did the manager work to make things happen? Who was involved? How did they persuade others? What resources did they use? Also describe what was being changed? Why were these things important? How did these changes help the organization? As you reflect back on the interview, which do you feel was more important to the impact of the change: how things were changed, that is, process, or what was changed