After watching the video and reading your assigned chapters,

1. Explain why the communications skills and techniques used within a business unit (department) are not always effective in communicating across business units or up and down the corporate ladder.
2. Explain why conflict resolution communication skills are not always present in everyday workplace situations and how skilled communicationsprofessional would add value to that workplace.

Chapter 6 Video (Remember to go to the Chapter then select the video if you cannot access using the link):http://academic.cengage.com/resource_uploads/downloads/1285866355_535792.mp4Links to an external site.

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