Akd 4

Viro, the lawn equipment maker is accustomed to the lawsuits due to the inherent hazards associated with using its machinery. During the late 2000s, the company was facing major nancial troubles and put Ken Melrose in place as CEO. One of his first successes was reducing the company's cost of lawsuits by implementing a new mediation policy and invoking an important leadership trait: empathy. Before Melrose's tenure, Vlro faced about F'CI lawsuits every year involving serious injuries. He decided to switch to mediation to address product liability claims. This approach included sending a company representative to meet with people injured by Viro products: as well as their families. The goal was to see what went wrong, demonstrate the rm's sympathy and attend to the family's needs. One result of the new mediation policy was a 93% rate of resolving the company's claims: along with signicant cost What leadership traits you have found in above mentioned cases? (10 marks)