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All of the following are reasons why customer opinions matter to a firm, except: Question 7 options: Service firms rely on repeat customers for 8
All of the following are reasons why customer opinions matter to a firm, except: Question options: Service firms rely on repeat customers for of their business The cost of attracting a new customer is twice as much as the cost of keeping an existing customer A dissatisfied customer tells eight to ten people about a bad experience Eighty percent of new product and service ideas come from customer ideas
All of the following are reasons why customer opinions matter to a firm, except:
Question options:
Service firms rely on repeat customers for of their business
The cost of attracting a new customer is twice as much as the cost of keeping an existing customer
A dissatisfied customer tells eight to ten people about a bad experience
Eighty percent of new product and service ideas come from customer ideas
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