Amazon customer serice quality problem and impriving

Amazon customer service Problem description (what quality issues are in Amazon customer service and trying to fix and why)

Data sources and metrics include Excel plug-ins such as Solver) 1-2 slides Use selected relevant quality control charts Other useful quality tools from ASQ may be positioned before or after the control charts to tell your project story Action plan/recommendations for Amazon customer service issues Key learnings of the project group References (use APA format like the midterm exam)