An airline company is interested in improving customer satisfaction rate from 74% the currently claimed. The company sponsored a survey of 121 customers and found that 98 customers were satisfied. Determine whether sufficient evidence exists that the customer satisfaction rate is higher than the claim by the company.

What is the test statistic z?

What is the P value?

Does sufficient evidence exist that the customer satisfaction rate is higher than the claim by the company at a significance level a=.01?