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An emergent model of cloud computing is Software as a Service (SaaS).SaaSservices could be offeredin two ways: a multi-tenant architecture or a multi-instance architecture. a.

An emergent model of cloud computing is Software as a Service (SaaS).SaaSservices could be offeredin two ways: a multi-tenant architecture or a multi-instance architecture.

a. What are the pros and cons of these two approaches for client firms? Consider factors such as costs, availability, customization, privacy, security, etc.

b. What are the implications for the service providers?

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