Question
An employee on your team who enters data into the company database. When entering data, she may enter a state of FL, Florida,FL., or FLA.
An employee on your team who enters data into the company database. When entering data, she may enter a state of "FL", "Florida","FL.", or "FLA". When you ask her about it, she replies, "So what? What's the big deal?" What's the underlying problem?
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Excellence in Business Communication
Authors: John V. Thill, Courtland L. Bovee
9th edition
136103766, 978-0136103769
