Question
An internet provider wondered it its cable/internet customers were more satisfied with one or the other of its two packages- having free email or having
An internet provider wondered it its cable/internet customers were more satisfied with one or the other of its two packages- having free email or having free basic tv.The company surveyed customers who received free email with their cable/internet for 6 months followed by their receiving free basic tv with cable/internet the next 6 months. Satisfaction scores ranged from 1 to 10, based on answers to survey questions. Below are satisfaction scores for 12 customers. Were customers more satisfied with one of the packages?If so, which one was preferred?
Free emailFree basic tv
6
7
7
10
5
8
7
5
8
9
6
10
10
7
9
6
6
5
7
6
5
8
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