Question
An internet service provider charges $100 per month for an internet connection. Variable costs are $10 per account per month. Suppose the provider has a
An internet service provider charges $100 per month for an internet connection. Variable costs are $10 per account per month. Suppose the provider has a marketing spend of $36 per account per year, with a retention rate of 95% per month. The monthly discount rate is 1%. Customers are billed at the end of each month.
What is the Customer Lifetime Value (CLV)? Based on monthly periods.
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Fundamentals of Cost Accounting
Authors: William Lanen, Shannon Anderson, Michael Maher
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