Analyse TWO Undercover Boss Videos

#1: Smoothie King

YouTube Link:https://www.youtube.com/watch?v=AwdZ4eihqas&t=1s

#2:Fatburger

YouTube Link:https://youtu.be/K-BdLuLDzAY

Instructions #1 - Summary: In at least ten full lines, summarise the entire Undercover Boss video. In this paragraph, state what the specific episode was about and highlight all the main points

#2 a. In at least two full lines, what was the reason the top manager decided to go undercover?

b. In at least two full lines, what goals did the top manager set to accomplish?

c. Approximately how many stores / branches does the company have? (Use a full sentence).

d. What measures are in place to oversee the management of so many branches (are they franchised own or are they owned by the company but utilise area managers or divisional managers or is it a combination?) - Discuss!

e. In at least two full lines and utilising exhibit 3-1 on page 84, share whether the business is global and explain through which process the organisation went global. If you do not believe it is global, share why.

f. Discuss any absence of proper planning which led to challenges in the business?

g. What plans were put in place to deal with the challenges that arose?

#3 a. In at least two full lines, describe the working conditions of the employees.

b. In at least two full lines, based on the video, did the business select competent employees?

c. In at least two full lines, were the employees properly trained?

d. In at least two full lines, what can be put in place to improve the behaviour of employees?

e. In at least two full lines, what change to the organisational structure can be made to improve the business?

#4. a. In at least two full lines, discuss the level of commitment the employees had toward the management and the business.

b. In at least two full lines, discuss the level of commitment the employees had toward the management and the business.

c. In at least two full lines, discuss the rewards given to the employees by the top manager.

d. In at least two full lines, discuss improvements the top manager pledged for the business.

e. In at least two full lines, discuss what leadership style was exhibited by the top manager?