You are a manager/administrator in a large family health team which includes physicians, nurses, nutritionists, physiotherapists, and other allied health professionals. At times, patients come in to see multiple practitioners in the same day. You have noticed that a large number of patients are missing their appointments. Patients are reporting increased waiting times to book appointments, incorrect appointment times and long delays in seeing their practitioners. The practitioners are also concerned about multiple missed appointments by their patients and noticed that the patients are feeling frustrated. Everyone is concerned about the poor perceived quality of case. The management team has decided that a Kaizen event can help improve this situation. Based on the scenario above, please answer the following questions: 1. What is a Kaizen Blitz? (1) and what is the expected outcome of a Kaizen event (1)? 2. Based on the principles and methodology we have studied in class, how can a Kaizen event help in this particular situation? (4) 3. The first 3 steps in the 10 step Kaizen methodology are: a) Define the problem b) Define the goal, and c) Define the baseline. For the case above a. What is the problem? (1) b. What might be one feasible goal to fix the problem you have identified in part a? (2) c. What baseline data would you collect in this situation? (1)