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Anderson et al. (2016) defines a waiting line, commonly known as a queue, as a fundamental concept in everyday life where individuals wait for services

Anderson et al. (2016) defines a waiting line, commonly known as a queue, as a fundamental concept in everyday life where individuals wait for services or support. Moreover, they elaborate on queuing theory, which constitutes the framework for analyzing waiting lines and determining operational characteristics or performance metrics when employing waiting line models

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