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Anna and Billy, who are the front office management team, have been tasked with increasing owner satisfaction and loyalty at their vacation ownership property within

Anna and Billy, who are the front office management team, have been tasked with increasing owner satisfaction and loyalty at their vacation ownership property within two months. They have decided to use Peter Drucker's 5 management goals as a guide to achieve their objective. List all five management goals and describe how Anna and Billy will use all five goals to achieve their outcome.

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