Answer Management Tool Example Scenario

Big data analytics

A$.$ Zappos has eliminated managers, creating a holocracy in which employees make their own decisions about how work will be done and how they will serve customers.

Radical decentralization

B$.$ After a customer jokingly tweeted he would like Morton's The Steakhouse to deliver him dinner at the Newark airport, Morton's was able to track down the customer's typical order, the flight he was on$,$ and have dinner waiting for the customer when he got off the