answer the questions after watching "Apollo 13" (made in 1995 and about 2 hours long movie)

1. Who are the customers? Remember internal and external. 2. What type of engagement and empowerment are you seeing? 3. The change in the team created some chaos, how does that affect engagement and empowerment? 4. How does Gene Kranz's leadership help (or hinder) getting the crew home? 5. List two examples of creative thinking. Was the approach helpful or hurtful to getting the crew home? 6. List two examples of processes that had to be changed. Did the change work? Why? 7. Finally, what process improvement tools (think PDCA, DMAIC-Six Sigma, Lean, Quality Tools) did you see utilized in the film. Talk about three examples