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6. All salespeople suffer losses, either through the loss of a sale or an entire account to a competitor. What can a salesperson do to win back a customer? 7. You manage to convert a prospect into a customer. Knowing that it is easier to keep a customer versus attaining a new one, what should a salesperson do to ensure you retain a customer over the long term? 8. Provide a summary explanation for the "Prospecting" step in the sales process. and describe at least three actions a successful salesperson would take to be effective in this step 9. Provide a summary explanation for the "Closing" step in the sales process, and describe at least three actions a successful salesperson would take to be effective in this step