answers to the questions

Case study Over recent years, there have been many different developments in electronic technology which have affected all staff at the Alliance & Leicester in one way or another. Initially, the Alliance & Leicester, like all other businesses, was dependent on the telephone for internal and external communication. However, with constant advances taking place in communication technology, the Alliance & Leicester has now invested in new methods of communication which help develop efficiency advantages over its rivals. Electronic communications at the organisation include: . E-mail - Computer stations within the Alliance & Leicester are equipped for email. .Internet - A mortgages web-site has been in existence for over a year with personal banking and investments to be added to this in the near future. . Fax system - Alliance & Leicester uses a facility to distribute multiple faxes simultaneously to over 1,000 fax machines within the Company. These are usually major announcements affecting the whole of Alliance & Leicester when it is important for staff to receive information as quickly as possible. Individual faxes can also be sent to specific areas within the company. . Computer system - Messages can be transmitted to branches nation-wide via Alliance & Leicester's administration centre in Leicester. A prompt is received on each computer screen in the branch allowing messages to be called up. This system has been used for rate changes, important announcements and security messages. Source Reference: http://businesscasestudies.co.uk/alliance-leicester/building-a-better-business-through- communication/oral-communication.html Based on the case study above, complete the following: Question one: An email from one employee at Alliance and Leicester, to an outside company. In your email include the following details: The catering company Healthy Living, recently catered an event at Alliance and Leceister, but the company was not happy with the food. Give feedback to Healthy Living via email (25) Question two: Research the advantages and disadvantages of an organisation that runs completely on an electronic office (800-1500 words) (25) Question three: Construct a cover letter of someone who works at Alliance and Leceister. (25)