Anthony, a purchasing agent for a hospital, finds several items missing from' a shipment that the hospital recelved from one of its suppliers. He speaks with a customer service representative who is very friendly and helpful. Anthony calls the supplier again the next day but speaks with a different customer service representative who is not as friendly. Which of the following is most likely the problem with the customer service provided by the supplier?

A$.$ Unlike the first customer service representative, the second customer service representative failed to avold critical encounters with the customer.

B$.$ The quality of service provided is inconsistent across customer service agents.

C$.$ The first customer service representative set unrealistic expectations.

D$.$ The second customer service representative needs more technical training.

E$.$ Unlike the first customer service representative, the second customer service representative failed to apply the practices of traditional selling.