Question
Apply the gap model to identify the relevant gaps that Singapore Post Limited needs to address taking into account the service lapses? Case: Singapore Post
Apply the gap model to identify the relevant gaps that Singapore Post Limited needs to address taking into account the service lapses?
Case: Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo,Jitao Chen,Felicia, Li Peng Lim,Yu Zhen Goh,Qian Bing Lim,Pei Yi Lee,Shi Khin Tan,Vanessa Jia Hui Kwa
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Management Using Practice And Theory To Develop Skill
Authors: David Boddy
8th Edition
1292271817, 978-1292271811
