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are the link between customer requirements and O A. Strategic decisions; operational planning and control OB. Operational capabilities; value drivers O C. Value drivers; operational

are the link between customer requirements and O A. Strategic decisions; operational planning and control OB. Operational capabilities; value drivers O C. Value drivers; operational capabilities OD. Tactical decisions; service delivery
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are the link between customer requirements and A. Strategic decisions; operational planning and control B. Operational capabilities; value drivers C. Value drivers; operational capabilities D. Tactical decisions; service delivery

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