Article 1: Kanales, K. (2020). Business Insider. Tony Hsieh, the late former CEO of Zappos, famously pioneered the concept of paying new, unhappy employees $2,000 to quit in order to maintain a happy, productive workforce. Retrieved from: https://www.businessinsider.com/zappos-tony-hsieh-paid-new-workers-to-quit-the-offer-2020-11 Article 2: Taylor. B. (2009). Harvard Business Review. Amazon and Zappos: A Savvy Deal. Retrieved from: https://hbr.org/2009/07/a-savvy-deal-from-amazon-to-za Case Study: Why Zappos Pays New Employees to Quit Tony Hsieh, the late ex-CEO of online retailer Zappos, is known for his trailblazing workplace policies including one in which the company offered up to $2,000 to unhappy new employees to leave the company, essentially bribing them to quit. According to a 2008 Harvard Business Review article, Hsieh's "The Offer" program was a policy that entailed asking new employees if they'd like to quit following a four-week training period. If they chose to, Zappos would pay them a bonus on top of their full salary during their time working at the company. The bonus rose over the years, with the company first offering $100 then $500, $1,000, and eventually, $2,000. The practice was intended to weed out those who would not be as committed to and passionate about their work at the company. "We want to make sure that employees aren't here just for paychecks and truly believe this is the right place for them," Hsieh told Business Insider's Rich Feloni in a 2016 interview". (Kanales, 2020). Questions 1) Why the company opts for the strategy of paying the potential employees to quit? 2) What makes this company a successful retailer? 3) How does the company keep its sustainability even with so many costs in its recruitment process? 4) Beyond paying for potential employees to quit, what are other innovative practices performed by the company that recognizes them as a premium service company? 5) If any other company follows Zappos philosophy, do you believe they will be equally well successful? Justify your answer. 6) What customer service similarities can you relate to Amazon and Zappos