As a business consultant, a company is retaining your services to give a presentation on customer service. You can discuss anything associated with customer services such as customer engagement, satisfaction, loyalty, relationship management, experience, journey, behavior, retention, and relations. Your task will be to write about and present a report as a guest speaker to this business organization. Write your informal report in a memo format (see pp. 270-271). Type this document in Times New Roman 12 font and the range is three to five typed pages (single and double spaced where required). Figure 9.11 Justification/Recommendation Report, APA Style Avoids revealing recommendation immediately Date: November 17, 2019 To: Keith Kunin, Vice President, Human Resources From: Noel Navaro, Executive Assistant wine Subject: Analysis of Employee Smoking Cessation Programs At your request, I have examined measures that encourage employees to quit smoking As company records show, approximately 23 percent of our omployoos still smoke, despite the antismoking and clean ait policies we adopted in 2015. To collect data for this report. I studied professional and government publications: I also inquired at companies and clinics about stop smoking programs, This report presente data describing the significance of the problem, three alternative solutions, and a recommendation based on my investigation Significance of Problem: Health Care and Productivity Logos Employees who smoke are costly to any organization. The following statistics show the effects of smoking for workers and for organizations: Absenteeism is 40 to 50 percent greater among amoking employees. Bronchitis, hang and heart dinone, cancer, and early death are more frequent among smokers (Athelger 2019. p. 4). Although our clean air policy prohibit smoking in the building, shop, and office, we have done little to encourage employees to stop smoking. Many workers still go outside to smoke at lunch and bronks. Other companies have been far more proactive in their attempts to stop employee smoking. Many companies have found that persuading employees to stop smoking wana decisive factor in reducing their health insurance premiums. Following is a discussion of the common stop smoking measures tried by other companies, along with a projected cost factor for each (Rindfleisch, 2018, p. 4). Introduced purpose of report tolle method of data collection, and previews organeration Usos headings that combine function and description Documents data sour for credibility O APA style citing author and year in the text Alternative 1: Literature and Events The leant expensive and easiest top-smoking asure involves the distribution of literature, such as "The Ton-Stop Plan" from Smokotree Enterprises and government pamphlets citing smoking dangers. Some companies have also sponsored events such as the Great American SmokeOut, a one-day occasion intended to develop group spirit in spurring smokers to quit. Studies show, however say one expert. "that literature and company sponsored events have little permanent effect in helping amokers quit" (Mendel, 2017, p. 108). Costi Negligible Highlights costs for easy comparison Arrangos alternatives so that most effective Keith Kunin November 17, 2019 Page 2 Alternative 2: Stop-Smoking Programs Outside the Workplace Local clinics provide treatment programs in classes at their centers. Here in Houston we have the Smokers' Treatment Center, ACC Motivation Center, and New-Choice Program for Stopping Smoking. These behavior modification stop smoking programs are acknowledged to be more effective than literaturo dintribution or incentive programs. However, studies of companies using oft-workplace programs show that many employees fail to attend regularly and do not complete the programs. Cost: $1200 per employee, three-month individual program (Your-Choice Program) $900 per employee, three month group session Alternative 3: Stop-Smoking Programs at the Workplace Many clinics otter workplace programs with counselors meeting employees in company conference rooms. These programs have the advantage of keeping a firm's employees together so that they develop a group spirit and exert pressure on each other to succeed. The most successful programs are on company premises and also on company time. Employees participating in such programs had a 72 percent greater succes record than employees attending the same stop smoking program at an outside clinic (Honda 2017. p. 35) A disadvantage of this arrangement, of course, is lost work time amounting to about two hours a week for three months. Cost: 5900 por employee, two hours per week of reloano time for three months Conclusions and Recommendation Smokers require discipline, counseling, and professional assistance to like the nicotine habit, an explained at the American Cancer Society website ("Gulde to Quitting Smoking. 2018), Workplace stop smoking programa on company time are more effective than literature, Incentiven, and oft-workplace programa ll our goal is to reduce health care conto and lead our employees to healthful lives, we should invest in a workplace stop smoking program with release time for smokers. Although the program temporarily reduces productivity, wo can expect to recapture that loss in lower health care premiums and healthier employees Therefore, I recommend that we begin a stop-smoking treatment program on company premines with two hours per week of release time for participants for three months Summarico findings and ende with specific recommendation Flevole recommendation only after discussing all atives Kolth Kunin November 17, 2019 Page 3 List All references in APA Bryo Magazine References - A helger, 2 (2018. November 1). The und of smoking. The World of Businew pp. 3-8 Website article Guide to quitting smoking (2013 October 17). Retrieved from the American As a business consultant, a company is retaining your services to give a presentation on customer service. You can discuss anything associated with customer services such as customer engagement, satisfaction, loyalty, relationship management, experience, journey, behavior, retention, and relations. Your task will be to write about and present a report as a guest speaker to this business organization. Write your informal report in a memo format (see pp. 270-271). Type this document in Times New Roman 12 font and the range is three to five typed pages (single and double spaced where required). Figure 9.11 Justification/Recommendation Report, APA Style Avoids revealing recommendation immediately Date: November 17, 2019 To: Keith Kunin, Vice President, Human Resources From: Noel Navaro, Executive Assistant wine Subject: Analysis of Employee Smoking Cessation Programs At your request, I have examined measures that encourage employees to quit smoking As company records show, approximately 23 percent of our omployoos still smoke, despite the antismoking and clean ait policies we adopted in 2015. To collect data for this report. I studied professional and government publications: I also inquired at companies and clinics about stop smoking programs, This report presente data describing the significance of the problem, three alternative solutions, and a recommendation based on my investigation Significance of Problem: Health Care and Productivity Logos Employees who smoke are costly to any organization. The following statistics show the effects of smoking for workers and for organizations: Absenteeism is 40 to 50 percent greater among amoking employees. Bronchitis, hang and heart dinone, cancer, and early death are more frequent among smokers (Athelger 2019. p. 4). Although our clean air policy prohibit smoking in the building, shop, and office, we have done little to encourage employees to stop smoking. Many workers still go outside to smoke at lunch and bronks. Other companies have been far more proactive in their attempts to stop employee smoking. Many companies have found that persuading employees to stop smoking wana decisive factor in reducing their health insurance premiums. Following is a discussion of the common stop smoking measures tried by other companies, along with a projected cost factor for each (Rindfleisch, 2018, p. 4). Introduced purpose of report tolle method of data collection, and previews organeration Usos headings that combine function and description Documents data sour for credibility O APA style citing author and year in the text Alternative 1: Literature and Events The leant expensive and easiest top-smoking asure involves the distribution of literature, such as "The Ton-Stop Plan" from Smokotree Enterprises and government pamphlets citing smoking dangers. Some companies have also sponsored events such as the Great American SmokeOut, a one-day occasion intended to develop group spirit in spurring smokers to quit. Studies show, however say one expert. "that literature and company sponsored events have little permanent effect in helping amokers quit" (Mendel, 2017, p. 108). Costi Negligible Highlights costs for easy comparison Arrangos alternatives so that most effective Keith Kunin November 17, 2019 Page 2 Alternative 2: Stop-Smoking Programs Outside the Workplace Local clinics provide treatment programs in classes at their centers. Here in Houston we have the Smokers' Treatment Center, ACC Motivation Center, and New-Choice Program for Stopping Smoking. These behavior modification stop smoking programs are acknowledged to be more effective than literaturo dintribution or incentive programs. However, studies of companies using oft-workplace programs show that many employees fail to attend regularly and do not complete the programs. Cost: $1200 per employee, three-month individual program (Your-Choice Program) $900 per employee, three month group session Alternative 3: Stop-Smoking Programs at the Workplace Many clinics otter workplace programs with counselors meeting employees in company conference rooms. These programs have the advantage of keeping a firm's employees together so that they develop a group spirit and exert pressure on each other to succeed. The most successful programs are on company premises and also on company time. Employees participating in such programs had a 72 percent greater succes record than employees attending the same stop smoking program at an outside clinic (Honda 2017. p. 35) A disadvantage of this arrangement, of course, is lost work time amounting to about two hours a week for three months. Cost: 5900 por employee, two hours per week of reloano time for three months Conclusions and Recommendation Smokers require discipline, counseling, and professional assistance to like the nicotine habit, an explained at the American Cancer Society website ("Gulde to Quitting Smoking. 2018), Workplace stop smoking programa on company time are more effective than literature, Incentiven, and oft-workplace programa ll our goal is to reduce health care conto and lead our employees to healthful lives, we should invest in a workplace stop smoking program with release time for smokers. Although the program temporarily reduces productivity, wo can expect to recapture that loss in lower health care premiums and healthier employees Therefore, I recommend that we begin a stop-smoking treatment program on company premines with two hours per week of release time for participants for three months Summarico findings and ende with specific recommendation Flevole recommendation only after discussing all atives Kolth Kunin November 17, 2019 Page 3 List All references in APA Bryo Magazine References - A helger, 2 (2018. November 1). The und of smoking. The World of Businew pp. 3-8 Website article Guide to quitting smoking (2013 October 17). Retrieved from the American